Dealing with Challenging Patients on the Phone and in the Office

The Patient Experience: Dealing with Challenging Patients on the Phone and in the Office

ABOUT

You are invited to join us for our quarterly 2020 Lunch and Learn Seminars and Boot Camps designed to support officemanagers, administrators, and physicians to understand the risks you face in yourmedical practice and operations. Attend our quarterly sessions to learn how to protect your practice fromcurrent and emerging risks in 2020 and beyond.

Our goal is to prepare you tomeet increasing demands of compliance, the patient experience, socialmedia, technology, and complexity in systems for documentation and billing. Every session will support your learning and provide you with strategies and solutions to help you deal with the issues and risks facing your practice in 2020 and beyond. This session is offered at no cost to TDC members and OCMA members.

* Lunch is included.

PRESENTERS

Kathleen Stillwell, MPA/HSA, RN, CPHRM
Senior Patient Safety Risk Manager, The Doctors Company

Richard Cahill, Esq.
Vice President, Associate General Counsel, The Doctors Company

Questions?

Mark Morones, OCMA
949.398.8103

Kathleen Stillwell, TDC
800.421.2368 x. 4254